Domestic Orders (US)
Upon placing your order, your package will be shipped within 1-2 business days for orders placed Monday – Friday and 2-3 business days for orders placed Saturday and Sunday. Orders will be shipped via USPS Priority Mail or UPS Ground (free for orders over $100), 2nd Day Air, or Next Day Air, and include tracking information which will be provided to you in a separate email once your package is in transit.
International orders will be processed, packaged & shipped within 1-2 business days of receiving the order. International orders are shipped via UPS Air and include tracking information, which will be provided to you in a separate email once your package is in transit.
Please Note: Customs can legally hold packages as long as they feel necessary, and in rare circumstances can delay delivery up to 6 weeks. Additionally, customs will impose taxes & duties on the shipment.
KNYEW cannot be held responsible for any taxes & duties incurred on the shipment. Returned packages, as a result of a refusal to pay taxes & duties or abandonment of the shipment will be subject to a non-refundable order.
Any International package that is not retrieved from customs and sent back to us will incur a restocking fee of up to 25%. Packages not retrieved are either shipped back to us, or abandoned. Again, please see above on the terms for abandoned packages.
Out of stock items will be canceled & omitted from the shipment during processing and a new invoice will be emailed reflecting the adjusted order amount.
KNYEW cannot be held responsible for any lost packages that are shown to be “delivered” by USPS or UPS.
Orders received after 3:00 PM may not be processed until the following business day.
The Shipping Department is closed on Saturday & Sunday, and orders placed on those days will not be processed until Monday.
Free Domestic (Continental US on Orders Over $100 Only) UPS Ground 3-5 Days
$5 Domestic (Alaska/Hawaii on Orders Over $100 Only) UPS Ground 3-5 Days
$10 Domestic (Continental US Only) USPS Priority Mail 3-5 Days
$15 Domestic (Alaska/Hawaii) USPS Priority Mail 2-3 Days
$20 Domestic UPS 2nd Day Air
$30 Domestic UPS Next Day Air
$30 Canada UPS Worldwide Expedited 2-5 Days
$55 Canada UPS Worldwide Saver 1-3 Days
$35 International UPS Worldwide Expedited 2-5 Days
$55 International UPS Worldwide Saver 1-3 Days
For any questions regarding online orders, please email the online orders department (email@example.com) and include your order number in the subject line. You will receive a response within 24 hours.
During business hours (Monday-Friday, 9:00-5:00 PM) you may also call us directly at (702) 252-5212, and press option 3 for online orders. Please have your order number ready prior to calling.