Domestic Orders (US)
Upon placing your order, your package will be shipped within 1-2 business days for orders placed Monday – Friday and 2-3 business days for orders placed Saturday and Sunday. Orders will be shipped via USPS Priority Mail or (free for orders over $100), 2nd Day Air, or Next Day Air, and include tracking information which will be provided to you in a separate email once your package is in transit.
International orders will be processed, packaged & shipped within 1-2 business days of receiving the order. International orders are shipped via DHL Express and include tracking information, which will be provided to you in a separate email once your package is in transit.
Please Note: Customs can legally hold packages as long as they feel necessary, and in rare circumstances can delay delivery up to 6 weeks. Additionally, customs will impose taxes & duties on the shipment.
KNYEW cannot be held responsible for any taxes & duties incurred on the shipment. Returned packages, as a result of a refusal to pay taxes & duties or abandonment of the shipment will be subject to a non-refundable order.
Any International package that is not retrieved from customs and sent back to us will incur a restocking fee of up to 25%. Packages not retrieved are either shipped back to us, or abandoned. Again, please see above on the terms for abandoned packages.
Out of stock items will be canceled & omitted from the shipment during processing and a new invoice will be emailed reflecting the adjusted order amount.
KNYEW cannot be held responsible for any lost packages that are shown to be “delivered” by USPS, FED-EX or DHL.
Orders received after 2:00 PM may not be processed until the following 1-2 business days.
The Shipping Department is closed on Saturday & Sunday, and orders placed on those days will not be processed until Monday.
For any questions regarding online orders, please email the online orders department (email@example.com) and include your order number in the subject line. You will receive a response within 24 hours.